Tentaq

Features Tentaq

Complementary Android application for Tentaqs service management solution.
The application assists your team in the real-time management of services both internally and with customers.
Here is a description of the main functions:• Simple and user-friendly user interface allowing automatic follow-up of the various stages of a service request;• The Tentaq solution allows the simultaneous use of several multitasking and multi-user consoles, adaptable to the various time zones of customers;• Interface for monitoring operations and real-time geolocation of service offices, employees and customers;• Full autonomy of the application during off-grid use and synchronization as needed;• Secure access via authentication to the central server and based on user permissions;• Management of service requests according to equipment and according to associated maintenance agreements via logical groups of equipment;• Bidirectional management of notifications to intervention groups and automated monitoring of intervention times and functional and management escalations according to the ITIL model;• Autonomous mobile interface that automatically registers arrivals and departures from the workplace as well as a manual mode for recording the start and end of work;• Ability to record service messages and notes for follow-up of requests• Possibility of receiving and consulting reference documents associated with the client and with a service request;• Possibility to save photos of the work done and associate them with the service request;• Long-term archiving and consultation of completed requests and associated documents;• Complete management of service vehicles and their trips via the mobile application.You can consult the privacy policy of the Tentaq mobile application at the address: https://www.tentaq.com/confidentialite-application-mobileYou may consult the Tentaq Mobile Application Privacy Policy at: https://www.tentaq.com/privacy-mobile-application